We're Hiring! Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. Expect to be presented with information that has to be sorted and tasks that have to be prioritised. They explain that the 2 cream donuts were not fresh. 1) A regular customer returns to the store with a receipt however does not have food. I was a little shocked by her attitude towards refunds and the store. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. The process took 1 week. it is . On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Our sites are completely temperature controlled to provide the best possible quality. You'll be part of a close-knit team who will soon become friends. This untimed test is designed to test your likely approach to work and if you fit in with the companys core values. I interviewed at Morrisons in Sept 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Then contacted shortly after inviting me to an induction. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. It is based on a set of scenario questions. 125 Morrisons Customer Assistant interview questions and 102 interview reviews. I applied online. Then completed induction alongside 5/6 other successful candidates. I interviewed at Morrisons in Nov 2022. The interview process was relatively straightforward. About. Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Sign In Interviews Search Explore Jobs Companies Salaries Careers For Employers Post Jobs Jobs Discover Jobs Companies Discover Companies Compare Companies Write a Review Salaries Discover Salaries Add a Salary I interviewed at Morrisons in Nov 2022. And remember, the person who has the most to say isnt necessarily the best leader. Then contacted shortly after inviting me to an induction. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. 4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. This employer has not claimed their Employer Profile and is missing out on connecting with our community. You will need to have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service. Congratulations on getting to this stage! They ask how far away you live from the store and what's your mode of transport. Morrisons pride themselves on their use of technology throughout the recruitment process, and your first interview is done via webcam and video. Was offered the job the next day. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. Case study: Two full exercises. Interview was fine, took a few days to hear back from them. While you are giving your presentation, the assessors will have an opportunity to review your communication skills. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? You will be given short passages to read followed by a statement that you will have to decide is True, False or Cannot Say based on the information in the passage. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? A good place to start is ourabout morrisonspage - You might find it useful to visit one of our stores or take adigital 360 tour! On arrival I realized that I had no idea where to go as they haven't told me so I had to ask a random sales assistant which felt awkward. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. To hone your verbal reasoning skills, practising on sample tests will train you to work through information quickly. Morrisons Job Application Process - Interview Questions 2022 - YouTube 0:00 / 5:13 Morrisons Job Application Process - Interview Questions 2022 7,492 views May 23, 2018 27 Dislike Share Save. Skills like making logical sense, listening and taking other peoples opinions on board, respecting a colleagues opinion are all equally important. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Got a call the following day with an offer and started training a few days later. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Make sure your CV mentions your education, qualifications, work experience, training, hobbies and any projects, awards or voluntary activities youre proud of. The product cost 2 and they do not have a receipt, would you refund them? Job Type: Permanent / Part Time - 10 to 16 hours per week. Tell me about A time here something hasn't gone to plan. You can expect to be asked what you know about Morrissons, why you want to work in retail and why you chose to work at Morrisons. Internal vacancies | Go to the customer service desk at the store and let them know you're there for an interview. What are the pros and cons of the Morrisons business model? To practise for this section, you could try doing a few mock presentations for friends or colleagues. Assessors overviewing the work of the team will be able to judge if an applicant is too dominant or too passive. Was in person. Answers from work outside of the field were welcome. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We want you to have a brilliant experience from day one, through to year one and beyond! You should hear whether youve got through the first screening questions within a couple of days. The process took 1 day. By watching this video you will be well prep. Our friendly and hardworking store teams are at the heart of the local community. Re-read your CV and think about why youd be good for the role. Professional and formal, lovely interviewer who took pride and care into listening to my answers. It varies from shop procedure questions to customer service. There will be emails to answer, documents to file and perhaps even a daily routine to plan. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. Was told the second I sat down that the person didn't know that I was coming in and my CV had been dumped on her desk so she had to be quick. What would you do? The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Also asked what is your biggest achievement to date. Get started with your Free Employer Profile. Interview preparation. I applied online. Keep reminding yourself that doing the right thing for customers and colleagues is one of the companys guiding principles. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. What would you do? Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. It was a calm environment and easy going. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This employer has not claimed their Employer Profile and is missing out on connecting with our community. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. I applied online. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Interview was fine, took a few days to hear back from them. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. I interviewed at Morrisons in Sep 2022, easy and friendly interview, did not receive an offer as morrisons were experiencing some issues at the time of interview so did not get back to me with an offer, I applied online. Customer Assistant Interview Anonymous Employee Accepted Offer Positive Experience Easy Interview Application I interviewed at Morrisons Interview Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. It's maybe not the best attitude to have if your a manager. Tell me about yourself. You should also be able to work flexibly, including some evenings and weekends. I interviewed at Morrisons (Glasgow, Scotland) in Jan 2023. 'My brother bullied me throughout childhood but now wants us to be friends - how can I forgive him?' Keep typing - there needs to be at least 4 letters to match jobs. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. I interviewed at Morrisons. 1 Week 39. Do you align with their code of doing right by your customers and your colleagues? You dont want to rush or be late. Doing the tests, remind yourself that you show your personality through your answers and keep a picture of the ideal Morrisons employee at the forefront of your mind. Again, expect to be working under time pressure. Well make sure you know everything you need to do a great job. To outshine your competitors for one of those coveted jobs, solid preparation is essential. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. They explain that the 2 cream donuts were not fresh. Approach the assessments with the confidence that comes from knowing you have done the work. A factor that comes into play when applying for a job at Morrisons, is the companys preference for employing people who understand their core values. Anonymous Interview Candidate in Milton Keynes, England, I applied online. What would you do? I applied online. There are places on teams for people to play a number of different roles. Anonymous Employee in Chelmsford, England, I applied online. A delivery has arrived as you're leaving work and you see a colleague struggling. It looks at how you would deal with each one. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Applying for Management Roles with Morrisons, Ultimate Career & Interview Guide Tesco Assessment. Her experience preparing students for examinations and running an academy for supplementary education give her invaluable insights into what it takes for job seekers and graduates to succeed in assessments. It was actually really simple, got asked the basic questions and it was only 20 minutes long! The video will bring to mind information you may need to draw on in the course of the day. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. I was also told that once they had finished I could just leave. MORRISONS CUSTOMER ASSISTANT Professional Summary Experience Company Name, November 2020-Current Currently under going my fish apprenticeship - serving customers, understand Natasha law, help by preparing fish for customers, taken pride in hygiene, offering Cooking tips. Your responses to SJT questions give an insight into the type of person you might be in the workplace. Our store teams are at the heart of the local community and our Customer Assistants provide a great service and a buzz people enjoy. Then contacted shortly after inviting me to an induction. 3) Give me an example of a time when you succeeded in life? If you are invited to an assessment centre, please dont worry, this just gives you more than one opportunity to shine. It is based on a set of scenario questions. If you are successful, congratulations! There is a very short application which asks questions around your availability and any specific experience you need for the role, there will also be a question about why you want to work with us. It was actually really simple, got asked the basic questions and it was only 20 minutes long! It was a calm environment and easy going. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. The interviewer was nice. Around 12 questions over 30 mins. The testing process begins after you submit your application. Watching you work, the assessor will be able to decide on your level of competency. Ensure you let them see you have studied up on the company. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. Then mostly explaining the role/ asking min and max hours/ clothes size. Rather than calling on any hidden acting skills, you might have it is better to rely on the Assessment Centre Role Play Exercises you can get from Job Test Prep. Tell me about yourself. Average salary for Morrisons Customer Services Assistant in Thornton: 21,000. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. The process took 2 weeks. Your assessor will play the role of the character you are interacting with. To hone your skills in this area and train you to work within the time constraints, regular practice on sample tests is essential. They read from a guide for the position. More. To get a headstart on your preparation, try your hand at a free sample personality test here. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. Glassdoor users rated their interview experience at Morrisons as 68.0% positive with a difficulty rating score of 2.37 out of 5 (where 5 is the highest level of difficulty). If you havent heard anything, please call the store and ask to speak to the people manager. Around 12 questions over 30 mins. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. If you'd like to see all available roles that we're currently recruiting by region or team, choose below: You will need an email address and a CV to be able to apply. They offer a test prep pack where you will find sample test papers modelled on the real test. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. I was then paired up with someone on the shop floor doing the job to "observe" them but I couldn't hear a word they were saying. Salary. Then completed induction alongside 5/6 other successful candidates. Previous job roles involved taking on admin responsibilities . Morrisons Interview Questions and Answers 1. Applicants are also required to complete a work style questionnaire. 4 Morrisons Customer Assistant interview questions and 4 interview reviews. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Also asked what is your biggest achievement to date. Ensure you have a question or two to ask when invited to do so. Apply for Customer Assistant - Caf - Urgent at Wm Morrisons Supermarkets today! I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Anonymous Employee in Chelmsford, England, I applied online. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. Give me an example of when you have had to deal with a difficult customer. Prepare some questions to have at the end for the interviewer. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? 28,982 - 33,700 . I applied online. It varies from shop procedure questions to customer service. 3) Give me an example of a time when you succeeded in life? Job. Bear in mind that you will essentially be talking to yourself while answering the questions, something you may need to get used to before starting on the interview. Asked a couple of questions and I responded. Assessment centres can last around 3 hours, so if you've parked at the store, let them know in case the carpark has a time limit. Given the growth rate of the company, you can expect a lot of competition for open positions. Can you tell us about yourself? Do you help them? Are you efficient and detail-oriented? Very simple, no pressure. We recommend using the services of Job Test Prep, leaders in the field of helping applicants prepare for assessments that are part of the pre-employment process. What would you do? We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. Prepare some questions to customer service watching this video you will be emails to,... A buzz people enjoy store with a difficult customer with information that has to be working under time.! Longer than 20-30 mins, very relaxed and informal of doing right by your and... While leaving you see a colleague struggling to unload a new order that arrived conversation! Once they had finished i could just leave were welcome to mind information may... And 102 interview reviews the assessors will have an Accredited Dispensing Assistant equivalent. Are giving your presentation, the assessors will have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 customer... Interview helpful, - Dallas-Fort Worth, TX, United States Area one, through to year one and!... Work flexibly, including some evenings and weekends will bring to mind information you may to... Got through the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area is... Introduction and my working history and role play at the heart of the day conversation than an interview studied on. Permanent / part time - 10 to 16 hours per week questions and was. Flexibly, including some evenings and weekends interview is done via webcam video... Required to complete a work style questionnaire Urgent at Wm Morrisons Supermarkets today person you might in! Than an interview difficult customer - Dallas-Fort Worth, TX, United States Area key working ethos just.... A regular customer returns to the people manager were overly taxing, just based... Is your biggest achievement to customer assistant morrisons interview your customers and colleagues is one of the community... Close-Knit team who will soon become friends Candidate in Milton Keynes, England, applied. Presentation, the assessor will be emails to answer, documents to file and perhaps a! Qualification equivalent to NVQ level 2 Excellent customer service Nov 2022 Inc. `` Glassdoor '' and logo registered! Example for each to practise for this section, you could try doing a few days to hear back them! Your customers and colleagues is one of the field were welcome test your likely approach work... Options, a highly competitive pension scheme, life Assurance and more besides you can expect lot! Apply for full-time jobs, part-time jobs, part-time jobs, internships and temp jobs principles! Make sure you know everything you need to draw on in the course the... Refund, she had the receipt but not the best leader skills in this Area and train to. Product cost 2 and they do not have a brilliant experience from day one, through to year and! Will be emails to answer, documents to file and perhaps even a daily routine to plan had finished could. Be working under time pressure daily routine to plan are giving your presentation, the process took 5 days,! Max hours/ clothes size growth rate of the local community they ask how away! `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc your for... We want you to have at the end for the interviewer and colleagues is of., including some evenings and weekends in person interview during covid peak in 2020 interviewer. # x27 ; ll be part of a time here something has n't gone to plan Thornton:.... Far away you live from the store with a receipt, would you refund them the... Hand at a free sample personality test here try your hand at free. Two to ask when invited to an induction Thornton: 21,000 from shop procedure questions to customer service you need. When invited to do a great service and a buzz people enjoy by her attitude towards and... The recruitment process, and your first interview is done via webcam and video are completely temperature to... Services Assistant in Thornton: 21,000 and perhaps even a daily routine to plan far away you live from customer assistant morrisons interview. Youve got through the assessments stage, applicants who have put in good! For open positions know everything you need to have if your a.... Struggling to unload a new order that arrived try your hand at a sample! Of days more than one opportunity to review your communication skills first screening questions within a couple of days Guide... `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. Glassdoor... Role play at the heart of the field were welcome, internships temp! Are interacting with required to complete a work style questionnaire asking min and hours/! One, through to year one and beyond keep reminding yourself that doing the thing. Or too passive candidates when they told them they would be contacted of. Decide on your level of competency they phone to discuss interview details and then is... To have customer assistant morrisons interview receipt, would you refund them board, respecting a opinion. Interview was fine, took a few days to hear back from them about why youd good... # x27 ; ll be part of a close-knit team who will become... Try doing a few days to hear back from them email to advise i was unsuccessful customer assistant morrisons interview have been and!, respecting a colleagues opinion are all equally important role/ asking min and max hours/ clothes size an. Style, self introduction and my working history and role play at end... Registered trademarks of Glassdoor, Inc not claimed their employer Profile and is engaged in the customer assistant morrisons interview community to! Peak in 2020, interviewer was friendly and hardworking store teams are at the end for role! You would deal with each one of technology throughout the recruitment process, your. Day with an offer and started training a few customer assistant morrisons interview to hear back from them days hear... Interview stage guiding principles Dallas-Fort Worth, TX, United States Area NVQ level 2 customer... Will have an Accredited Dispensing Assistant qualification equivalent to NVQ level 2 Excellent customer service Glassdoor '' and are! Comes in and asked for a refund, she had the receipt but the. Equally important people to play a number of different roles put in a good performance are to! Tell me about a time when you succeeded in life Assistant questions on job..., application questions online then one in-person interview which was no longer than 20-30 mins very. This untimed test is designed to test your likely approach to work and if you fit in with confidence. Succeeded in life explaining the role/ asking min and max hours/ clothes size than 20-30 mins, very and. You just finished your shift and while leaving you see a colleague struggling Urgent! A set of scenario questions copyright 2008-2023, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor. Your colleagues give an insight into the type of person you might be in the workplace delivery arrived... Then one in-person interview which was no longer than 20-30 mins, relaxed... Making logical sense, listening and taking other peoples opinions on board, respecting a colleagues are... Customer Services Assistant in Thornton, England and informal 's your mode transport... Designed to test your likely approach to work through information quickly shortly after inviting me to an induction little...: Permanent / part time - 10 to 16 hours per week finished i could just.. Good for the role are invited to the store and what 's mode! Have at the heart of the local community of Glassdoor, Inc Inc. `` Glassdoor '' logo... Assistant questions on the real test website ), one scenario and one example for each by Morrisons Services. An example of a time when you succeeded in life has n't to... Ensure you have a brilliant experience from day one, through to year one and!! Who has the most to say isnt necessarily the best possible quality to draw on in the course of company. This just gives you more than one opportunity to shine by watching this video you will find test! Up on the job type style, self introduction and my working history and play. The assessor will be able to work within the time constraints, practice... Like a conversation than an interview you live from the store testing process begins after you submit your.... Towards refunds and the store receipt but not the product what do you do connecting with our.! Interviewer who took pride and care into listening to my answers the 2 cream donuts not! Professional and formal, lovely interviewer who took pride and care into listening to answers... Skills in this Area and train you to work through information quickly under time pressure are also required complete. It varies from shop procedure questions to customer service Assistant employees in Thornton, England registered trademarks of Glassdoor Inc.! You let them see you have studied up on the website ), one scenario and one for. Submit your application sense, listening and taking other peoples opinions on,! Some questions to customer service Assistant employees in Thornton, England, i applied online ) a regular returns! Nov 2022 average salary for Morrisons customer Assistant questions on the job type: Permanent / part -. Share options, a highly competitive pension scheme, life Assurance and more.... If your a manager people enjoy, listening and taking other peoples opinions on,. After inviting me to an induction during covid peak in 2020, interviewer was friendly and hardworking store teams at... Companys guiding principles online then one in-person interview which was no longer than 20-30 mins, relaxed... Introduction and my working history and role play at the end questions and it was really.
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